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Exam Discount Salesforce Salesforce-Sales-Representative Voucher, Braindumps Salesforce-Sales-Representative Torrent

Exam Discount Salesforce Salesforce-Sales-Representative Voucher, Braindumps Salesforce-Sales-Representative Torrent

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
Topic 2
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 3
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
Topic 4
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.

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Salesforce Certified Sales Representative Sample Questions (Q24-Q29):

NEW QUESTION # 24
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

  • A. Base the pitch on the sales rep's company's proven, most successful product lines.
  • B. Base the pitch on discovery research into the prospect's customers' challenges.
  • C. Base the pitch on what the prospect has explicitly told them in previous conversations.

Answer: B

Explanation:
Basing the pitch on discovery research into the prospect's customers' challenges is a way to build credibility with the prospect and increase the chances of a successful pitch. This shows that the sales rep has done their homework, understands the prospect's business and market situation, and can provide solutions that can help them serve their customers better. Reference: https://www.salesforce.com/resources/articles/sales-pitch/#sales-pitch-tips


NEW QUESTION # 25
A customer has questions about the features of one product they are evaluating.
What is the first step the sales representative should take to address this?

  • A. Dispatch service technician.
  • B. Schedule new product demo.
  • C. Supply product references.

Answer: C

Explanation:
Supplying product references is the first step that the sales rep should take to address a customer's questions about the features of one product they are evaluating. Product references are testimonials or case studies from existing customers who have used the product and can vouch for its features and benefits. Product references help to answer questions, provide proof points, build trust and credibility, and influence purchase decisions. Reference: https://www.salesforce.com/resources/articles/customer-stories/#customer-stories-definition


NEW QUESTION # 26
A forecast is based on the rollup of a set of opportunities.
What are three dimensions in a forecast rollup?

  • A. Quotes, contacts, and territories
  • B. Time, categories, and territories
  • C. Contacts, product family, and revenue

Answer: B

Explanation:
A forecast is a projection of how much revenue you can generate in a quarter. A forecast rollup is the aggregation of a set of opportunities based on three dimensions: time, categories, and territories. Time refers to the fiscal period, such as month or quarter, that the forecast covers. Categories refer to the stages of the sales process, such as commit, best case, or pipeline. Territories refer to the sales regions or markets that the forecast applies to. Reference:
Certification - Sales Representative - Trailhead
Cert Prep: Salesforce Certified Sales Representative - Trailhead
[Forecasting Guide - Salesforce Help]


NEW QUESTION # 27
How can a sales representative begin a confirming question?

  • A. "Tell me more about..."
  • B. "What do you mean when...'
  • C. "What I hear you saying is..."

Answer: C

Explanation:
"What I hear you saying is..." is a way to begin a confirming question. A confirming question is a question that helps to verify or validate what the customer says or means. A confirming question helps to show understanding, empathy, and respect for the customer's concerns, as well as to avoid confusion, misunderstanding, or miscommunication. Reference: https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types


NEW QUESTION # 28
Which aspects of a prospect's buying culture and climate should a sales representative consider as part of the qualificationprocess?

  • A. Decision-making process, urgency for change, and openness to new solutions
  • B. Standard billing terms, legal authority, and payment methods
  • C. Preferred communication channels, time zone, and office hours

Answer: A

Explanation:
In the qualification process, a sales representative should consider aspects of a prospect's buying culture and climate such as the decision-making process, urgency for change, and openness to new solutions.
Understanding these elements helps the sales rep tailor their approach to align with the prospect's priorities and decision-making dynamics. Knowing who is involved in the decision-making, how urgent the need for a solution is, and how receptive the organization is to adopting new technologies or approaches can significantly impact the strategy for engaging with the prospect and ultimately, the success of the sale.
Salesforce advocates for a thorough qualification process that includes assessing these factors to better understand the prospect's needs and how to effectively addressthem.


NEW QUESTION # 29
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